I Give Each Transaction the Five Star Service

I know that you have a choice of sellers and appreciate you visiting me. As well as wonderful items I aim to give a 5 star service.

I want you to be delighted with your shopping experience with me – from reading the accurate description, and having any questions answered in a timely manner, to receiving your item safely and beautifully packaged with the contents being exactly what you were expecting – in short, what I would want myself when buying. Top Rated Seller on eBay!

eBay have brought in a system of Detailed Seller Ratings (DSRs) to give the buyer a chance to really rate the seller from 1 to 5 stars in 4 areas of the buying experience. My aim is to have 5 stars in every transaction, and I work hard to ensure this. When giving your feedback, if you feel that I have not achieved the 5 stars in each category, I would appreciate you contacting me beforehand so that I can correct any mistakes for that transaction, and improve for future ones. All my customers and every transaction is very important to me!
The 5 Star Service I offer is what I would want myself as a Buyer:

Item as described:

My listings are generally pre-loved items which may show signs of wear. I take lots of photos from different angles, and list any ‘flaws’ that I find during the laundering process.

Was my description accurate enough to earn 5 stars? If not, please do let me know!

Communication:

I check my messages at least 3 times a day, and pride myself on my fast responses. I send a confirmation email once the package has been sent, to keep you informed.

Did I answer your questions in a professional and timely manner, good enough to earn 5 stars? If not, please do let me know!

Shipping Time:

I ship items 3 times a week, so the maximum delay between paying and shipping is 2 days, and if I can get an item out the day it was paid for, all the better! Because most of my items are sent abroad I am very used to packaging well and sturdily for protection so that your item arrives in the same great shape that it left me! Do bear in mind that delivery times are beyond my control, but I do my part in getting it shipped as soon as I can. With shipping times in mind, I am reducing my use of economy shipping, as my customers are overwhelmingly preferring expedited shipping with its insurance and tracking, and 4 days to Europe and 8 days to everywhere else delivery times.

Was my shipping time fast enough to earn 5 stars? If not, please do let me know!

Shipping and Handling Charges:

Bear in mind that my items are coming from France! Acting on customers’ responses I am trying to avoid using economy shipping, as the expedited with insurance is so much more reliable, and having to wait for sometimes up to 6 weeks to have items delivered is unreasonable when there is an 8 day option. However, if a customer particularly wants economy shipping I will use that service. I pay for the shipping in Euros, but charge my customers for the shipping in dollars, and I have tried to create a $2 dollar buffer on each shipping price to allow for the fluctuations on the currency market, which does not always cover the shipping price I pay. I do not charge for the packing materials I use including bubble wrap, postal sacks, and document wallets. I also happily combine shipping where it is actually cheaper!

Was my shipping rate reasonable enough to earn 5 stars? If not, please do let me know!